McArthur Community Care SA Recognised for Best Practice

We are proud to share that McArthur Community Care South Australia has recently achieved a Best Practice Rating following a rigorous audit conducted by Intertek SAI Global on behalf of the NDIS Commission. This recognition is awarded to a select group of registered NDIS providers across Australia and reflects our dedication and commitment to delivering high-quality, person-centred disability support services.

With more than 25,400 registered NDIS providers nationwide, only a small number reach the benchmark required to be formally recognised for best practice. Achieving this rating demonstrates our leadership, a deep commitment to participant outcomes, and excellence in governance, quality management and service delivery.

A Reflection of Our People and Values

This success belongs to every team member across McArthur Community Care from frontline support workers, expert Health Support delivered by experienced nursing team to our corporate Leadership team. The audit process involved a comprehensive assessment of how our organisation upholds the NDIS Practice Standards, evaluates risk, engages participants, and delivers responsive, tailored services.

Key areas of commendation included:

• Trusted and Reliable Support: Our ability to provide consistent, high-quality services across multiple provisions while managing potential conflicts of interest was recognised as a standout strength.
• Comprehensive Quality and Regulatory Assurance: Our well-developed governance framework and Quality Management System, which not only ensures we meet all legislative and regulatory responsibilities but also support the consistent delivery of high-quality services to all our Participants.
• Responsive and Personalised Safeguards: Our tailored approach to risk, focusing on personal needs and preferences, was described as a leading example.
• Continuous Improvement Culture: McArthur Community Care’s systems for feedback, evaluation and ongoing service enhancement were acknowledged as exemplary, ensuring we remain innovative and responsive in a rapidly evolving sector.
• Exceptional Health Support Services: The audit team noted the exceptional quality of care provided through our Health Support services, describing it as going well above and beyond standard expectations.
• Positive Participant Experiences: Feedback from participants and their representatives reflected a deep appreciation for the caring, respectful and responsive culture embedded in every level of our organisation.

Leading by Example in Disability Support

This recognition not only affirms our strong internal practices but more importantly it reflects the way we work every day, with integrity, care, and a clear focus on what matters to the people we support.

We remain committed to improving outcomes through innovation and evidence-informed practice, ensuring every person receives services that are safe, respectful, and built around their goals.

Disability Support Built on Trust

Choosing the right NDIS support provider is one of the most important decisions you’ll make. At McArthur Community Care, we put people with disability at the centre of everything we do, listening closely, working collaboratively, and building support that truly fits your life.

If you’re looking for a team that combines experience with compassion and is committed to helping you live the life you choose, we’re ready to support you with warmth, respect and expert care.