Safeguarding you
At McArthur Community Care, as a registered NDIS provider and ISO Quality accredited since 1996, we are deeply committed to ensuring the safety, well-being, and empowerment of all our participants. Our safeguarding framework is designed to protect and promote the rights of people with disability, ensuring they receive high-quality supports and services in a safe and respectful environment.
Respect and Dignity:
We treat all participants with the utmost respect and dignity, valuing their individuality and promoting their independence.
Privacy and Confidentiality:
We rigorously protect the privacy and confidentiality of our participants' information, in accordance with Australian Privacy Principles and the NDIS Code of Conduct.
Quality Services:
We are dedicated to providing high-quality services that meet the needs and preferences of our participants. Our staff are trained and competent, ensuring they deliver supports safely and effectively.
Participant Involvement:
We actively involve participants in decisions affecting their supports and services, encouraging feedback and co-designing personalised plans that reflect their goals and aspirations.
Complaints and Feedback:
We have a straightforward, accessible complaints and feedback system. We treat all complaints seriously, responding promptly and taking action to address concerns and prevent recurrence.
Risk Management:
We proactively identify, assess, and manage risks to participants, staff, and the broader community, ensuring a safe and secure environment for everyone.
Continuous Improvement:
We are committed to continuous improvement, regularly reviewing and enhancing our policies, procedures, and practices to align with best practices and regulatory requirements.
Reporting Concerns:
If you have any concerns about your safety or the quality of services provided, we urge you to contact us immediately. Our commitment to transparency and accountability ensures that every concern is taken seriously and addressed promptly.
For more information or to report a concern, please contact your state-based McArthur Community Care team.
At McArthur Community Care, your safety and well-being are our top priorities. We are committed to upholding the highest standards of safety and quality, ensuring a positive and empowering experience for all our participants.