McArthur Community Care Awarded ACIS Certification and Recommended for Best Practice.

Here are some key take-outs from our recent comprehensive ACIS audit:

• “In summary, MCC has a well-developed approach to the support of clients requiring various levels of care and invest significantly in the training and support of staff to deliver those services. The audit team recommends best practice for the quality of the planning, training and interventions to ensure that clients receive the best possible care.”

• “MCC allocates significant resources to training of their staff. The training packages and clinical assessments evidenced a strong commitment to ensuring that staff are well prepared to offer services to a complex need’s client. Training opportunities for staff are ongoing according to the needs of individual clients and their support team. Interviews with staff evidenced significant satisfaction with the training offered and the support offered to them by members of the National Health Services Support Team. Clients interviewed were extremely pleased with the services they receive and the capacity of the staff to deliver these services to their satisfaction. As a result of this detailed approach to training and support the quality of Internal 152a – Audit Report Template ACIS 5.0.”

• “MCC is an organisation that is focused on providing high-quality, person-centred supports. The community services of MCC are led by a committed and skilled team of managers and clinicians who report to the Board through a Managing Director.”

• Organisational Strengths High Quality Clinical Services • Strong commitment to staff training • Excellent communication channels with clients • Clients describe MCC as working collaboratively with them • Emphasis on person-centred care.”

• Participant Feedback “Works well with me; discusses issues; liaises regarding staff • Never had a problem • My meetings with the National Manager are always excellent • I really appreciate the buddy shifts • Recruit staff I like • I have input into staff selection • Good Communication with me.”

Andrea Sherratt, National General Manager - McArthur Community Care.