Changing NDIS Providers: How to Navigate Service Closures with Confidence

When news breaks that a NDIS provider is closing its doors, it can feel unsettling. This is the reality for many people in Queensland right now, with Centacare and several other providers announcing they will cease delivering NDIS supports in the coming months.

The most important thing to remember is this: your NDIS plan and funding remain secure. You still have the right to choose who provides your supports. With the right guidance and a caring team by your side, the transition can be seamless.

Here’s a practical, step-by-step guide to help you understand your options and move forward with confidence.

Understanding Your Rights Under the NDIS

If your current provider stops services, you are not left without support. Your NDIS plan and funding:

• Remain fully intact.
• Give you choice and control to select another provider that meets your needs.
• Do not require a plan review before you can make changes.

McArthur Community Care can help you exercise those rights by walking you through what they mean in practice. Our team takes the time to explain the process in plain language, so you feel confident and reassured about your next steps.

How Your Support Coordinator or LAC Can Help

If you have a Support Coordinator or Local Area Coordinator, they are your first point of contact. They can:

• Suggest suitable providers in your area.
• Help end your current service agreement and start a new one.
• Manage the transition so there are no gaps in your care.

At McArthur Community Care, we work closely with support coordinators and LACs across Queensland. Our team ensures communication is clear, transitions are seamless, and most importantly, that you remain at the centre of every decision.

Choosing the Right Provider for Your Needs

A provider change is also an opportunity to reflect on what matters most to you. Consider:

• Reliability: Will this provider be there for the long term?
• Personalised approach: Do they listen, adapt, and respect your goals?
• Service range: Can they meet your needs with in-home, community, nursing, allied health or supported independent living?
• Values: Do they demonstrate compassion, respect, and professionalism?

McArthur Community Care understands that choosing a provider is about trust. That is why we focus on building relationships, not just delivering services. Our team takes the time to learn what matters to you, so your supports are not only reliable but also meaningful.

Making the Switch to a New Provider

Transitioning to a new provider is simpler than many expect:

1. Let your current provider know you are ending services.
2. Review and sign a new service agreement with your chosen provider.
3. Ask your Support Coordinator or LAC to oversee the handover.

The right provider will guide you through this process step by step, ensuring a smooth experience. When you choose McArthur Community Care, we support you through every step of this process. From helping with paperwork to coordinating directly with your previous provider, our team works in the background so you can focus on what matters most, living your life with confidence.

Keeping Your Care Consistent Through Change

The priority during any transition is to make sure your supports continue without disruption. This is especially important for daily living tasks, community access, health support and personal care.

McArthur Community Care’s experienced staff are committed to stepping in quickly so there are no gaps in your care. We know that consistency creates peace of mind, and we make it our priority to ensure you continue receiving the right support, from the right people, at the right time.

McArthur Community Care is Here for You

At McArthur Community Care, we believe that every person deserves to feel secure, supported and respected, especially during times of change. When other providers step away, we step forward with compassion and strength. Our team is more than just a service provider; we are partners in your journey, here to make transitions easier and to ensure your supports are reliable not just today, but well into the future.

Families and support coordinators trust us because we listen. Participants choose us because we take the time to understand their unique needs. And communities across Queensland know that we are committed to delivering care that is stable, professional, and filled with genuine warmth.

Continuity of Care You Can Count On

A provider stepping away from the NDIS does not mean your support has to stop. With the right provider, you can continue building independence, choice, and confidence in everyday life.

If your current provider is ceasing NDIS services, know that you are not alone. McArthur Community Care is here to walk beside you, to ease the uncertainty, and to provide the continuity of care you can count on.

Reach out to our local team in South Australia, Victoria, New South Wales, Queensland and Western Australia today. Let’s make your transition simple, so you can focus on living with confidence, choice and independence.