Frequently Asked Questions
Navigating the NDIS can be overwhelming, but you don't have to do it alone. We understand that you have questions, and we're here to help.
Our Frequently Asked Questions (FAQs) section covers a wide range of topics, from understanding your NDIS plan to choosing the right supports. We've done our best to provide clear and concise answers to the most common questions we receive.
If you can’t find the information you're looking for, please don't hesitate to reach out to our friendly team. We're always happy to assist you in any way we can.
Prefer a confidential call? Call our local team
About the NDIS
The NDIS provides funding to help people with disability access the supports they need to live more independently and reach their goals. Here are some common questions to help you better understand how the NDIS works and how it can support you.
What is the National Disability Insurance Scheme?
The National Disability Insurance Scheme (NDIS) puts you in control of your disability support. It empowers you to:
- Set your own goals: What do you want to achieve? Maybe it's getting back to work, participating in hobbies, or living independently. The NDIS helps you define your aspirations.
- Identify the support you need: The NDIS funds a wide range of services to assist you in reaching your goals. This could include anything from personal care assistance to transport or skill development programs.
- Choose your service providers: You have the freedom to choose who delivers your NDIS-funded support. This allows you to find providers that align with your needs and preferences.
Find out how the NDIS can support you on the official NDIS website: NDIS.gov.au
Am I eligible to access the NDIS?
Wondering if you're eligible for the NDIS? Take a quick and easy online quiz on the NDIS website: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible.
The NDIS will then guide you through the Access Request process. Once you submit your request, they will assess your eligibility and communicate the outcome directly to you.
We encourage you to explore your options! If you have any questions, McArthur Community Care is here to help.
Registered vs. Unregistered NDIS Providers: What’s the Difference?
Not all providers offering NDIS support need to be registered. However, registration signifies that a provider meets specific quality and safety standards outlined by the NDIS. While you can choose unregistered providers if your NDIS plan is self-managed or plan-managed, those with NDIA-managed plans are restricted to registered providers. Opting for a registered provider offers additional assurance regarding the quality of services you'll receive.
What is a NDIS plan?
Your NDIS plan is a personalised roadmap to achieving your goals. It outlines your specific needs and the supports that will help you live the life you want. Your plan includes:
- Your goals: What do you want to achieve?
- Support and services: The assistance you need to reach your goals.
- Funding: The amount allocated to support your plan.
McArthur Community Care team are here to address any enquiries or assist you with your concerns. Reach out to our team with your questions today!
How is NDIS funding managed?
You can manage your funding in three ways:
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Self-managed – You handle your own budget and provider payments
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Plan-managed – A registered Plan Manager manages your invoices and records
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NDIA-managed – The NDIA pays registered providers directly
What is a service agreement?
A service agreement is a formal document that outlines the details of the support you'll receive from a provider. It's like a contract between you and the provider, clearly stating what services will be provided, how often, and at what cost.
Why do I need a Service Agreement?
Having a service agreement ensures that both you and your provider understand your expectations. It protects your rights as a participant and provides clarity on the services you'll receive. It's also a legal requirement for NDIS providers. If you have a support coordinator, they can assist you in negotiating the terms of your agreement.
What is support coordination?
Support coordination helps you make the most of your NDIS plan. A Support Coordinator:
- Connects you with the right providers and services
- Helps you understand your plan and your budgets
- Manages bookings and service agreements
- Builds your skills so you can manage your plan with more confidence
How McArthur Community Care Can Support You
McArthur Community Care delivers personalised, high-quality disability support under the NDIS. From daily living assistance to complex care and support coordination, we’re here to help you live the life you choose, safely and with confidence.
What NDIS supports does McArthur Community Care offer?
McArthur Community Care provides:
Are you a registered NDIS provider?
Yes – We are an NDIS registered service provider specialising in delivering quality, individualised and flexible support services to people in New South Wales, Queensland, South Australia and Victoria. You can find our NDIS registration numbers, NDIS provider numbers and other contact details from our page of locations.
Why choose McArthur Community Care?
What makes us different is our commitment to safety, dignity, and real person-centred care.
We have dedicated Safeguarding practices in place to ensure:
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Your rights are always respected
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Concerns are addressed promptly and confidentially
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Staff are carefully screened, trained, and supervised
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A “Speak Up” culture is encouraged at all levels
Our goal is to deliver high-quality support that protects your wellbeing and empowers your independence every day.
Find out more about our leadership team and our commitments to safeguard you.
Can McArthur Community Care help me switch from another provider?
Yes. You have the right to choose the provider that’s right for you. We’ll help you make a smooth transition—without any disruption to your services.
Can I choose my support worker?
Absolutely! McArthur Community Care takes time to understand your preferences and needs. We aim to match you with support workers who fit your goals, cultural values, personality, and lifestyle. Continuity and trust are our priority.
How do I start receiving support from McArthur Community Care?
Getting started is easy:
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Contact us – by phone, email, or online form
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Tell us what you need – we’ll explore your options together
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Get supported – we’ll arrange services and introduce your support team
We handle all onboarding so you can focus on what matters most - living the life you choose.
Where are you located?
McArthur Community Care offer in-home and community support in the following states:
- South Australia
- Victoria
- New South Wales
- Queensland
- Western Australia
Please visit our location listing to learn more and contact our local team.
I have more questions. How can I find the contact details for my local McArthur Community Care team?
You can find contact details including email addresses, phone numbers and addresses for all of McArthur Community Care teams through our Contact page.